Installation Cannot Be Completed or the Automatic Repair of the Installation Fails

In most cases this problem is caused by another program that blocks the installation of the virtual network adapter that is necessary for the secure connection in Online Shield VPN.

 

If you are using Kaspersky Antivirus or Internet Security 2015, please try the following approach:

 

1. Open the main window of Kaspersky and click on "Settings" in the lower part of the main window.

2. Now select "Additional", then "Threats and Exclusions".

3. Click on "Specify Trusted Applications", then click on "Add" in the lower right corner and afterwards "Browse" in the lower left.

4. Select the folder C:\Program Files (x86)\Steganos Online Shield\openvpn64\ aus (in 32 bit versions of Windows use C:\Program Files\Steganos Online Shield\openvpn\ instead)

5. In that folder there is a file named "devcon.exe". Select that file, then click on "Add".

6. Check all of the exceptions, then click on "Add".

7. Reboot your system and try using Online Shield again. The virtual network adapter should now be installed successfully and your VPN connection should be established without further issues.

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12 Comments

  • 1
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    maykavii

    Still the same old same old, even without any Antivirus Program still doesn't works properly and can't be started ( it is same when is allowed from Firewall / even while disabled completely cant be started ). The latest update mess it up

  • 0
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    Alex Obesbash

    i have the same problem. It happened with the latest update(

  • 0
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    Grant Smith

    Same here, done all the "easy checks", the TAP-windows adapter will not repair, even with F/W and AV off.
    Strangely it works without an issue on my PC, the problem is on my wife's PC. :( Driving me nuts, as is this problem.

  • 1
    Avatar
    Illusive7man

    Steps that worked for me:
    1. Install OkayFreedom, get the error, go to device manager and in network adapters should be a yellow mark next to TAP Windows Adapter V9
    2.Install https://privatevpn.com/faq/21/tapwin32-adapter-v9-install-fails , that should replace the TAP Windows Adapter V9, so no mark in Device Manager
    3.Disable antivirus and try OkayFreedom
    If it doesn't work try some other combination of steps, basically mark in device manager is the problem

  • 0
    Avatar
    TheBuldoz^er

    No Antivirus, No windows defender, No firewall, but still doesn't work! Can you find a solution for that?

    But I have avira 2015 and I didn't yet install an antivirus for it.

  • 0
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    Rajg

    Thanks Illusive7man, that helped me

  • 0
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    Grant Smith

    Thank you Steganos for keeping us waiting on this. not impressed with the support!! After various emails in English and in German, telling you I'd tried all the easy stuff, even supplying screenshots and log files, I still got no response with and answer.

    BIG thanks to "Illusive7man ", for supplying an answer. YES the Yellow exclamation mark in device manager showing something was wrong with the TAP network adapter is the real fault. Not the damned antivirus or firewall!!!!

  • 0
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    Raul Garcia

    Thanks Illusive7man, that helped me

  • 0
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    Ramin Shab

    The links that "Illusive7man" provides is really helpful. Unfortunately the VPN has just 500 Meg for free. :(

  • 0
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    Folgori Franco

    per favore mi spiegate bene in italiano cosa devo fare ? grazie

  • 0
    Avatar
    Михаил Редькин

    10+

  • 0
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    Juan Jose Jimenez

    Thanks you Illusive7man It worked.fine

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